Whapiz is a CRM built around WhatsApp, for businesses whose customer conversations mostly start with a message. One shared inbox for every channel, automation, an AI assistant and payments — all inside the conversation.
The problem we solve
- Conversations scattered across agents' personal phones and lost when someone is unavailable.
- A customer who writes on WhatsApp, continues on Instagram and sends an e-mail — and nobody sees the full picture.
- Manual replies to the same questions, instead of the system answering, tagging and routing on its own.
- Payments that require leaving the conversation, instead of a secure payment link sent inside it.
What Whapiz does
- One team inbox for WhatsApp, Messenger, Instagram, Telegram and e-mail, with queues, tags and hand-offs between agents.
- Automation: welcome messages, routing by department, reminders and follow-ups.
- An AI assistant that drafts replies, summarises conversations and handles simple requests according to your business rules.
- Payment links inside the chat, appointment booking synced to your calendar, and reports on workload and performance.
- iOS and Android apps with real-time notifications.
Who it is for
Growing businesses with a team of one agent or more that want every customer conversation documented, managed and answered on time — travel agencies, clinics, shops, service providers and sales desks.
What matters to us
- Privacy: your customers' data is yours. We do not sell it and we do not use it for advertising.
- Reliability: a sent message must arrive and a notification must show — at peak hours too.
- Simplicity: set up in minutes, without an integrator or a week of training.
Want to see how it works for you?
Open a 14-day trial account, no credit card required. Get started