The Whapiz support team is here so your business keeps talking to its customers without interruptions. Here is how to reach us and what to have ready.
What we help with
- Initial setup: connecting a WhatsApp Business number, configuring queues, agents and automatic messages.
- Channels: WhatsApp, Messenger, Instagram, Telegram and e-mail — connecting, disconnecting and sync issues.
- Billing and subscription: plans, invoices, payment methods and upgrades.
- Problems: messages that do not send, notifications that do not arrive, errors on screen or in the app.
How to reach us
- E-mail: support@whapiz.com
- WhatsApp: +972509177229
- Phone: +972509177229
Support hours
Sunday–Thursday, 09:00–18:00 (Israel time). Requests received outside these hours are answered on the next business day.
Before you write to us
- Your company name as it appears in the system.
- A screenshot of the issue (without card details or passwords).
- What you tried to do, what actually happened and when (date and time).
- The channel involved (WhatsApp, Messenger, Instagram, Telegram or e-mail) and the name of the connected agent.
Response times
During support hours we reply on the same business day. Issues that stop messages from being sent or received are handled first.
Signing in
The system is available at app.whapiz.com. Forgot your password? Use “Forgot password” on the sign-in screen — the reset link is sent to the user's e-mail.