The Whapiz blog
WhatsApp for business, customer service and AI — what matters, in plain words.
Does Whapiz work officially with Meta? The honest answer
Whapiz connects to WhatsApp through Meta's official WhatsApp Business Platform (Cloud API). What that means, who owns the number, and how pricing works.
WhatsApp Business API vs the WhatsApp Business app
The WhatsApp Business app or the WhatsApp Business API? What each one gives a business, how they differ, and the signs it's time to move to the API.
WhatsApp shared inbox: how a team works on one number
How a whole team answers from one WhatsApp number without passing a phone around: shared inbox, assignment, internal notes, tags and permissions.
WhatsApp's 24-hour window and message templates, explained
What the WhatsApp Business API 24-hour window is, when you need an approved template, how template categories differ and what it costs, with examples.
WhatsApp bots and AI in customer service: what to automate
How to combine a menu bot and an AI agent on WhatsApp for customer service: what to automate, what to leave to people, and how to hand off to a human.
WhatsApp marketing campaigns done right: consent and pacing
How to send WhatsApp campaigns without risking your number: prior consent, an easy opt-out, the right template category, pacing, and Israel's spam law.
WhatsApp, Instagram, Messenger and email in one place
Why run your business's WhatsApp, Instagram, Messenger, Telegram and email in one system: fewer missed messages, full context and one set of team rules.
Business call recording, transcription and AI summaries
How to document customer phone calls: recordings, transcripts and AI summaries on the customer card, call search, and handing a recording to a customer.