Call recording, transcripts and AI summaries, in the customer's card
When recording is on, every call with a customer is recorded, and you can transcribe and summarise it with AI. The call is saved in the customer's card, next to the WhatsApp conversation, so anyone who opens the card knows what was said.
Call from the conversation, and the call stays with the customer
Call the customer from your conversation with them. The call goes into their history, with the outcome, the notes and the recording.
Transcripts in the call's language
The transcription detects the language of each call, so it works in Hebrew, English, Arabic, Russian and other languages.
You decide what gets transcribed
Transcribe and analyse a call with one click, only when you need it, or turn on automatic processing for every call that ends.
Every call in one place, for managers
The call library, search across transcripts and export to a file are open to managers and supervisors. Recordings are available only to the business's signed-in users.
A notice to the customer that the call is recorded
At the start of a recorded call, the customer hears a short notice that the call is recorded, in the business's call language. The notice is on by default. Informing customers and agents, and getting consent where the law requires it, is the business's responsibility. Before you start recording: make sure you tell your customers and agents that calls are recorded and transcribed, and check with a professional what your business needs.
An AI summary and the next step
A summary of a few lines, the action items, and a short draft of a follow-up message to the customer. And the AI suggests things worth remembering about the customer.
Frequently asked questions
Which languages does transcription work in?
The language is detected on every call, so transcription works in Hebrew, English, Arabic, Russian and other languages.
Who can listen to recordings?
Only the business's signed-in users. The call library, search and recording downloads are open to managers and supervisors.
Do I have to transcribe every call?
No. You can transcribe and analyse a call with one click, only when you need it, or turn on automatic processing for every call that ends.
Do I need an OpenAI key?
Yes. Transcription and the AI summary run on the business's own OpenAI key. Usage is paid directly to OpenAI, separately from your Whapiz subscription.
How do I get started?
Calls are switched on for your account together with our team, with your business's own telephony account. Need help? Write to us at support@whapiz.com.
Read next
- Calls from the CRM: recording, transcript and AI summary
- Business call recording, transcription and AI summaries
- WhatsApp CRM for a small business: when and what to check
Also worth a look: Your whole team answers from one WhatsApp numberWhatsApp bot: a menu that routes, and an AI that answers
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