WhatsApp bot: a menu that routes, and an AI that answers
The menu bot asks customers what they need and sends them to the right queue. The AI agent answers questions on its own, based on what you've taught it about your business. You can use either one by itself.
A menu bot that routes every enquiry
Build a menu with options, and add a sub-menu under any option. Each option sends the conversation to a queue — sales, support, billing — so the right agent gets it.
Buttons or a list, automatically
On WhatsApp, customers see the menu as buttons, and as a pick list when there are more than three options. The system chooses the display for you, with up to ten options per menu.
An AI agent that answers customers
The AI agent answers customers' questions about your business on WhatsApp, and runs on your own OpenAI API key. It's available on plans that include AI, and you turn it on and off.
Teach the AI about your business
The setup assistant asks you about your business and builds the settings. You can add information: opening hours, service areas, rules, FAQs, terms, and what the AI must not do.
Answers in the customer's language
The AI answers in the language the customer writes in, unless you set otherwise.
AI dashboard
A dashboard showing how many conversations the AI handled, how many closed without an agent, why conversations were handed to the team, and what the AI did.
You decide when it hands over to an agent
Set the situations in which the AI passes the conversation to your team — a complaint, a pricing question, or when it can't help. In any conversation you can turn the AI off with one click, and you can disable the bot for a specific contact.
Frequently asked questions
Does the AI answer on its own?
Yes, with your own OpenAI API key, on a plan that includes AI. You decide what it knows and when it hands over to an agent.
Do I need an OpenAI account?
Yes. The AI that answers customers runs only on the business's own key. Usage is paid directly to OpenAI, separately from your Whapiz subscription, at their rates.
Can I use it without AI at all?
Yes. The menu bot works without AI: it asks customers what they need and routes them to the right queue.
Does the AI answer in my customers' language?
The AI answers in the language the customer writes in. You write the menu texts yourself, in the language you choose.
Can I stop the AI in a specific conversation?
Yes. The "Turn off AI" button stops it in that conversation, and you can also disable the bot for a contact.
Read next
- Set up the menu bot and queues
- Set up the AI assistant for WhatsApp
- Connect WhatsApp through Meta's official platform
- The WhatsApp 24-hour window and approved templates
- WhatsApp bots and AI in customer service: what to automate
- WhatsApp, Instagram, Messenger and email in one place
Also worth a look: Your whole team answers from one WhatsApp number
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